Although excellently situated in easy walking distance of the Minato Mirai area, the Nippon Maru and many shopping malls and about 50+ restaurants. The New Otani was disappointing for the following reasons, the room was very, very small, about half the si

Good communication, excellent personal, clean

Room . Breakfast. welcome

More than adequate for our purposes. Staff really friendly and helpful; everything clean although tired and scruffy decor; plenty of parking. The location was the reason to choose, so shouldn't complain about it's lack of loveliness. Only serious

Was the first time we tried to stay in a ryokan. However, we were rather disappointed as the room wasn't up to our expectation. The room wasn't cleaned properly. Overall, we did not feel at ease as the staff would come in and out of the room to pa

The staff, the location and the cleaness

Very Clean, Organized, smell fresh

As above.

Our night here is relatively ok, one thing quite bother us is that the concierge is not very friendly.

Location, Room Comfort/Standard/Size, and Staff!