Liked the location and the free airport shuttle was a wonderful thing to have. Glad I was alone because the room was tiny and would have been really awkward had my husband been with me. Lighting was a big problem - two tiny lamps on the wall either side o

clean, gd breakfast, gd location

Great food, onsen, scenery

Crisp packet and crumbs behind the dresser, room not cleaned properly.

The room I had was supposed to be a non-smoking room but it still smelled. Got a new room but still the same. I can't figure out why the finess facility cannot be accessed from the hotel rooms, which are most illogical design I have seen. You have to

Great location, comfortable size room, and friendly guest

Affordable

location. Quiet!

Very convenient for tourist attractions of Gretna Green and surrounding area.Very clean, effecient, buffet breakfast first class.Staff knowledgeable and friendly, price very reasonable compared to other national hotel chains.

My partner made a request call to the hotel to have room set up for our anniversary. The staff answered yes, however when we checked in, there is no room being set up. Instead the heater is broken and we need to change our room at 1 AM in the morning.