We were only looking for somewhere to spend the night and this was fine for the purpose. The room was clean although many corridors smelled of smoke. The bed was rather hard. The breakfast had a large range of food, but not the best I've ever eaten.

La qualité du personnel

Average Hotel acceptable Location and with a very tiny rooms

Clean, and good condition of room

As lovely as this hotel is, the tea an coffee making facilities aren't that great, cheap tea and coffee and there was no hot chocolate and as I cannot have caffeine was quite disappointing, also there is never enough milk or tea and coffee. but the ro

Hotel was large & near the beach; I booked it to be close to the amenities

Good Hotel

We adored the Palace Hotel. We arrive late and Sian, the night desk person was just lovely! She gave us the history of the place, recommendations for our self-guided tour of the city, and took excellent care of us. The Palace Hotel is beautiful and comfor

Location, breakfast, value

Next to Lake Toya, with great onsen facilities. However, the room is a bit old and required refurbishment.