All the staff is very gentle but only can apologies in front of repeated mistakes (issue with keys, mini bar empty and fridge without electricity, concierge who forget to follow up request) Moreover the laundry service is incredibly expensive almost 50$

I can't find 3 best things in this hotel except hotel room's key card

If u want to spend more time in Picton it takes about 30 min but the views on the way was beautiful

nice room

The reception staff were very friendly and efficient. The accomodation was fantastic and the lication was perfect.

Comfortable rooms, friendly staff

I paid about $750/night and I was expecting a lot more for the money. It was nice but for half that price. The onsen is disappointing, just looks like a bathroom with a bathtub. Didn't like that I had to leave my key with them every time I stepped ou

Very convenient hotel, nice hotel rooms (we used the 2-bedroom apartment), very well located close to main attractions, 2 metro lines 5 minutes walk from hotel. Breakfast was very good, unfortunately we need to pay extra money for it as this was not part

room design is disappointing, small....not guest-friendly

Hotel price reasonable