Hotel stay was overall very good. The hotel room and facilities were somewhat dated, and the room walls thin (so you could hear what's happening in the next room). But the staff and services rendered were very professional and nice.

Just don't understand why they need to make a copy of our passports during check-in. Especially it is not a requirement in most of the hotels in Europe, Asia and Japan. Other than that, I am happy staying here.

Room booked 3 months previously. Special occasion. One night only. Was put in room 261. Terrible noise from train station. All night freight, worsened at 6am when announcements also being made, complained to reception during our checkout, brief apology fr

It was a fabulous hotel, lovely rooms, great service, excellent location! The experience as a whole was amazing. I felt that the journals are very useful as they hold all the questions I had to ask! Although, me and my partner are young we felt a bit out

My brother was trying to print out his boarding pass for his next trip. Hotel has pcs for people to use but not print out from those. The staff did nothing to help. Could have help more

Great service

Friendly and helpful staff, rooms were clean and comfortable

Near to Greenwich DLR and National Rail, consider convenient transportation.

The room was lovely. Its located between windermere and the bowness on the main road. Breakfast was satisfactory.

Last time stay in mixed dorm, bad experience. This time again. Friend been hit by the dropping woods from bunk bed Staff doesn't show any sorry. We have to shared one bed.