guys just upgrade our suite to 13 floor for no reason no charge. Pretty great experience if I have to comment.

River view, restaurants, transportation convenience

As above

Location, rooms and staff

Hairs in bath and towel. Breakfast had to wait 20 mins to be seated when there was plenty of tables. Staff were sluggish serving. No bitter with toast and no teaspoon with tea. Overall very disappointing. Won't stay there again and won't be recomm

Billig, sauber, schlafen

Excellent location 5 minutes from Paddington stations. Breakfast choices quite limited - no cooked options apart from already hard boiled eggs and warmed croissants. Vast number of 4 person tables in breakfast room but pressed by staff (if by yourself or

Good location, nice food n attentive staff!

Great hotel in a central position. New rooms well appointed, comfortable beds

very welcoming, very clean, surprisingly large bathroom with amazing shower. They have all the toiletries you would need available at the front desk and it is a very comfortable place to stay. One of, if not the, best hotels I've stayed at in Europe, incl