Interesting huge Victorian Building. Rooms pleasantly decorated but really needed windows that opened more or fans- we were there in a heat wave. Reception staff extremely pleasant and helpful. Public rooms being redecorated so can't comment and as w

Needed a place near Oxford Road train station. Our room blacked out 3 times and no one fixed the issue even though we called multiple times. On the last black out they finally moved us to a new room. The hotel is also rather difficult to navigate with a f

I requested early check in but was unable to do so. So instead I kept my luggage in their storage until check in. When they returned my hard-cased luggage it was severely dented. The lady at check-in was rude and impatient. Luckily another lady stepped i

Even though the hotel was good I faced an unfortunate situation where when I've checked out I realized my passport was misplaced. I informed the staff and they have tried seeking for it, couldn't find though I'm sure that my passport have misp

From the outside it looks very old but once inside the rooms are 5* standard very comfortable, modern very clean and fresh. Location wise very close to train station and 5 min walk to city centre. Highly recommend hotel and would stay here again