It took us one complete round of the block before we could find the hotel. Location on phone map says it's behind Monterey Hotel but actually on the side. Hotel sign was pretty small. But our stay was comfortable and the staff were very nice. We were

Full Kitchen Facilities, located near to town centre, minutes drive to ski resort and shopping malls

Good non-smoking twin room

Great Hotel Great Location will come again in future

good for a group or family - internet limited to 100mg for 10 days - not enough

Check was meant to be at 2pm lucky we didn't arrive till 7pm to then to be told the room is not ready and had to wait an exter 30mins to then be told to wait another 30mins after a long day of traveling and to not have the room ready even tho the room

The room is clean and staff are helpful

Nice clean hotel in a good location, very convenient with the free shuttle to Shinjuku station.

We'll definitely stay Lotte hotel again

convenience, clean and kind receptionists