near airport, comfortable hotel and clean

I felt like the hotel had a staff morale problems in my experience this is usually due to poor management practices and lack of staff recognition of staff by senior management. I rated the performance of the staff poorly their was a couple of exceptions

clean, price, service

wonderful spa

Average room, good staff

character of this hotel is out of this world its beautiful.

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They were very helpful in getting our luggage to New Chitose Airport(luggage was quite big). Staff did not know pricing, but took care of it, after checking out. Emailed all the information of the charge and Luggage number for pick up.

location,location,location

Skulle kunna vara så mycket bättre eftersom läget är helt fantastiskt! Personalen är så stöddiga och giriga .