The customer service is good. The room is a bit old but clean. The only little disadvantage is the location not so near the train station. The Umeda station is very big so it takes longer time for us to walk between the hotel and the train station.

Great locations, comfort room, wonderful staff

Great view, friendly staff, big bathroom with whirlpool

Accueil chaleureux propreté confort avec de l espace

Had the lakeside view. Room 423. Wow. Amazing. Some people commented the staff was rude in the past. We did not find that the case. Very helpful and friendly. The steak in their restaurant was excellent. Only drawback for some may be is its outside the

Good stay, friendly staff, clean room

Comfort of the rooms cleanliness and location

Staff friendliness; Antique lift!! Good breakfast

rooms are fresh looking with the bathrooms being updated recently. breakfast was really good .

Clean, staffs are polite and room is big.