They try to assist if needed eg offer iron board as there is not one in the rooms. Quick check in and able to admit fault as the first room was not clean got shifted to another

Location

The hotel was right in front of lake Biwako and we found staying at the hotel to be a relaxing experience. There was a McDonald's and FamilyMart convenience store close by. The shuttle service from/to the hotel was good and prompt. The hotel staff was

It was very bad, we booked the room due to a very long working day arriving at 12pm requested a late check out before booking and on check in and both times agreed 11pm no problem. We were then woken up at 9.30 by maid walking into room with a very short

I have stayed at this hotel several times when it use to be the renisance hotel and it was a true 5 star. Since the new company took this hotel over I was disappointed in the facilities and equipment and cost for the buffet. When i booked my reservation f

Valet car parking, nice bathroom

Close to earl's court, clean, decet

The Condition was excellent and the quality to match but most of all it has been kept as the original era which makes you feel extra special

The fire in the lobby makes it warm and comfortable

Rien