I am on crutches so asked for a room with a walk in shower as opposed to one over the bath, which I would not be able to get into. . The room was willingly changed but the shower was dangerous for a person on crutches. There were not enough hand rails, or

Friendly and nice staff, good location - close to Britomart train station, in CBD. Close to queen street.

For some reason, I was upgraded to an apartment instead of a normal room. It was huge! The bed was super comfortable, very nice kitchen and bathroom, heated floors in the bathroom. Good location, close to the airport, not far from downtown Queenstown. Bea

Only available on the date of booking, walking distance to work.

Interesting huge Victorian Building. Rooms pleasantly decorated but really needed windows that opened more or fans- we were there in a heat wave. Reception staff extremely pleasant and helpful. Public rooms being redecorated so can't comment and as w

cleanness. .food..location

location, price and service

Staff were generally polite and friendly. The conceige team were especially helpful and efficient. Checking in and out was a breeze too. More smoking rooms needed as i understand only the 9th floor caters to smokers. Not that i advocate smoking but this w

On Mont St Michel so nice before and after the crowds

1. Cleanliness