Food, staff and location

Shower was spoilt, air con was barely circulating any air (it is summer) pillows were barely lumpy and flat, and some of the receptionists were rude when informed of these matters.

Location, room size and furnishings, price

french design, old school, friendly staff

Location location location

calme, bon service, bon restaurant

.....

Location, price and service

After long 13 hours flight , I reach hotel around 9 am , and request for early check in , they only want us to upgrade to club room and pay additional 35 pound each person then they will let us check in early, I never accept it, so I waited for 5 hours in

Staff could communicate with English. Could direct send luggage in/out to another side of Alpine route. Strange room design while the sink just next to the desk inside the room. Need to use tap carefully. Onsen is nice.