Overall a very good hotel, but: ~ they lost my booking, luckily I had a print copy of my Agoda reservation ; ~ arriving at midnight in an unheated room isn't fun. Even the next morning the electric radiator had not managed to raise the temperature to

All of the staff members did an excellent job, particularly Krystal, Nick and Kyle. They were extremely helpful with my computer, finding me a rental car and providing an excellent breakfast at the best price. They helped me with everything I asked for an

Convenient location, good car park, spacious room

The hotel is bit artistic building you can enjoy atmosphere of classic London

Staff courteous food adequate

Very bad experience, I was told that i could not get my room which I already paid for it, the staff at the reception said she knew I already paid for the room, however, they came across some problem and they had to book another hotel for me, I could not u

THE BREAKFAST. THE LOCATION AND THE COMFORT

Location, building and staff

I stayed just for one night and I didn't access to all the facility cause I didn't need them but was perfect...great location and awesome helpful staff!

I believe due to the fantastic rate I got through Agoda I was given the worst room in the Hotel! It was absolutely disgusting. Cleanliness, standards,location, maintenance and size. I doubt whether management actually look at the rooms as being in hospita