-Serene setting -Helpful, courteous staff -Large rooms -Pleasant decore -Onsen in the hotel -Great price for the accomodations

Hotel was located rather near the old town which made it easy to explore the area. The hotel facilities were new. There was a kettle which allowed us to boil our own hot water. The room was clean and bright. Toilets were clean and water pressure was good

Could not Name any

Using GPS to find the hotel, a bit hard to find. So it was better to pick up portable wifi at the airport, so we can use gps, especially we used the wrong exit from Tokyo Station. Can't help, tokyo station is huge with many exits. Got confused inside.

Staff gave me the keys to the wrong room. Surprised someone. Have to pay for wireless, and it was non- usable. Halls kinda' shabby. Room clean. Cook at the restaurant would cook certain menu items- which included several of my choices- went without su

bon marché, personnel sympa

Location

Staff were not friendly or helpful. Our rooms airconditioner didn't work, we were only given one towel between us and it seemed too much of a hassle for the reception to organise a second one, wifi didn't work well and no hot water in the morning.

accommodation

staff