Staff were so friendly, always greeting you. Location great, shopping and restaurants abound. 7/11 on level 2 handy. No English tea spoons or sugar in room. Used shuttle bus service from hotel to Narita, easy hotel to stay at, enjoyed our stay on 26th flo

Strategically located and easy to move around

Good location, service. All staff is really polite and helpful.

city center, easy to get food, near subway station

Location, friendly staff, and clean.

Booked this ryokan hoping that I could give my parents a great experience of Japanese Ryokan hospitality but disappointed! Room wasn't well-maintain, staff couldn't speak english at all and less friendly, didn't experience any warm hospitality

convenience, clean and kind receptionists

The location, the furniture and the patio

very good location for dinning and ferry to Stornoway

Location is far from downtown kyoto, near kyoto station. They have shuttle bus to or from kyoto station. Room is large for japan but a little bit old. Concierge staff is kind. They will provide information for you.