Friendly staff, rooms were nice, reasonably priced

Good location, room is typical chain hotel size. A short walk away from train station

Close to botanic gardens

The staff, location, buffet breakfast

the location

Staff went the extra mile, catered for food allergies, helpful & friendly

This is an upscale hotel and so one expects very good service. But there is no attention to detail, no treatment of guests as individuals, and it feels like accountants have taken over. There is not enough staff. The staff there are, are overworked and ar

Location was good, staff were friendly, breakfast was good

I stay here quite frequently, as its in a good location and very good value. Hotel is a 'rolling refurbishment' so sometimes the rooms are great, other times they are old and very tired, however they are always clean and reasonably comfortable.

Location view from room air conditioning