Friendly staff, lovely room would recommend this hotel.

Good

Although excellently situated in easy walking distance of the Minato Mirai area, the Nippon Maru and many shopping malls and about 50+ restaurants. The New Otani was disappointing for the following reasons, the room was very, very small, about half the si

Is located in Disney Land so it is ideal for families with children. Nice facilities and the best part is the incredibly attentive, respectful and helpful staff. Very recommendable.

Reasonably priced and breakfast included. Bus and Rail are right out front! Easy access to everywhere. Great Stay

Lovely decor, clean, friendly staff

one criticism our room was right at the back of the hotel

Quiet run down hotel that is at best 3 stars. The only onsen that charges a tax/ fee after our visits to a few in other parts of Hokkaido which have better onsen facilities than this hotel's onsen. Have to even bring down our own towels from the room!

Location, value, room

Location is good. If possible, get the rooms with double beds - they are newer and you get a massage chair.