Almost ok for a night stay and leave the next day

Dirty. The toilet at lobby wasn't flushed, could smell from outside.

Friendly bar, car parking and friendly staff.

Helpful staff, public transportation nearby, Muslim food nearby

Overall pretty happy - especially with the location, bed quality, and bathroom size. However the room smelled of smoke - either from a previous rogue guest, or drifting up from the smokers' level below. The staff at front desk wouldn't believe us,

- Spacious twin room with a sofa (which can be converted into the 3rd single bed) - 5-10 mins walk to JR station, dept stores and restaurants - Just next to the return car centre of "Rent-A-Car" - Some of the fittings a bit faded; need refurbish

Nil

It was the worst experience in my travel life. They gave us bunk bed instead of twin room reservation without any notice and no apologies. Reception man avoided responsibility to make an excuse of manager's absence.

Room was quite basic but the restaurant was great. Friendly staff who held our luggage whilst we explored. The location is also excellent, right in the heart of Waitomo village.

Not sure I can come up with 3 this time