I was offered early check in plus late check out which was greatly appreciated after ans before my long haul flights. Great views from my room overlooking Kensington Palace. The real treasure is the view from the bar/restaurant on the 10th floor. Don'

Staffs are very friendly, hotel is very clean and modern, location is good

A little bit dated in style, but rooms are ample. Perhaps the corridors outside the rooms need uplifting!

Fantastic welcome when we arrived - first impressions were excellent; Beautiful suite with complimentary upgrade; lovely breakfast with choice from menu and cooked to individual preference

the location was nearer to the center of the city than expected and the staff were so helpful and friendly...there is nothing we could complain about this place .....

Good for family stay

location

Very close to the Paddington station

location, stff and good bed

Great design, privacy