Staff, location, clean

tolitet very big staff verry nice

Clean New Nice staff

i like the location , safety and cleanest

Easy access to metro/airport shuttle, clean hotel, attentive staff

hotel officer were nice and warm hospitality

Location, staff and quietness.

No complaints and everything you'd expect from a quality hotel. It's a 10 minute walk into the centre of town though, so it can be a bit of a mission when the wind and rain are threatening to ruin your day (as is often the case in the UK)!

Located in front of the loch, ample parking, friendly staff

Family room is small, we can't open both luggages inside the room. Staffs are nice & helpful. JPY800 parking fee is a bit expensive as most of other hotels are free of charges.