After waiting 3 hours to get into our room, we were told at 3:00 pm that our room wasn't ready yet. This was after being told that it would be ready at that time. At 3:20 we decided to look for another hotel. Only then did they suddenly find a room t

I stayed at Albany Ballantrae Hotel for 3 nights, and found the stay very comfortable. Conveniently located just 5 minutes' walk away from the main shopping street of Princes street, the hotel is well-located and is a good starting point for the main

The hotel is centrally located near all the sites and restaurants that you would need and there is a city bike rental stand nearly in front of the hotel. The staff was warm, friendly, and informative.

I really like the space and layout of the room, as there were two chairs and a table to use as well as the desk space, and the hand basin was separate from the bathroom.

excellent location

The hotel is a short walk to Tokyo main train station, good wifi, clean and comfortable room. While the room was small, it was bigger than the other rooms in other hotels in Japan that I stayed in, and at a much lesser price. It didn't feel too crampe

All staff were very friendly and helpful, room is very clean and beautiful, place is around 5 mins walk to metro

Quiet, comfortable friendly sta

Very clean, nice staff, easy to get around to things like transportation

Views, location, bed