As I check in to the hotel, the receptionist served us can't speak English well. And as I talk to her, she keep answer my question to my girl friend, I think this is not a very polite way to serve guest. Overall, the hotel is very nice and worth the p

Grill Room food, staff friendliness, ?

We have asked for hair dryer and the staff just replied us that they cannot offer every customer a hair dryer and we need to sleep with our whole wet hair and they just replied us with VERY BAD attitude! The room is very small that we can't even open

Location is good, staff is very friendly & helpful, breakfast served was good. Basement room unable to open window as a bit dusty

Cleanliness, friendly staff, comfortable room.

Stayed in the Bootham Suite. Second stay in this fabulous room. Feature bed in room, comfy leather suite and 55inch TV. Tons of space. Made extra special by great staff who helped throughout. Breakfast in the room for a small supplement made for a relaxin

What I can say about this hotel is 'excellent' in all aspects. The staffs are very helpful to us and service-minded. Room service is also very good. I love this hotel. I will come here again in the next Auckland trip.

Lovely hotel right in the centre of Birmingham. Rooms were spacious and clean. Beautifully decorated. On our first night we were on the third floor and were woken at 7am by continual footsteps above. Turned out there were offices above us . We were then m

position, appearance, shower was very good and had all you needed in there (shampoo etc)

Very close to bus and metro station. Easy to find halal food and international restaurant as well around the hotel. Just few minutes walk to rue menilmontant to see eiffel tower.