We came all the way from South Africa to come and stay at your hotel, but unfortunately we were very disappointed with the hotel and service. We had great expectations but we had the feeling that the staff wasn't keen to go out their way to help the r

Good value for London, breakfast basic but ok, 10 minute walk to nearest tube

However the room was newly refurbished

Location, comfort and cleanliness

Clear & bright, variety of shops around

Location and ambience

My parents never takes onsen so it is difficult for them to stay here since they prefer private bathroom, but they have private bathroom upon request (so make sure you request them to the staff). The onsen, for me, is a killer. It is really relaxing and a

5 star hotel!

Good hotel, excellent staff, located on heavy traffic street. Good restaurant, breakfast buffet very limited & needs to be improved. Room fine & v clean. Pool area v small. Truly exceptional staff make for a very pleasant stay

Clean, friendly and good location