Staff were very helpful and responsive, they also helped us to check available restaurants or private tour. One of the rooms we booked was King size and the bed was huge. Rooms are not that big but that is Japan

Gavin was just lovely to deal with and the room that we were allocated was superb. The view over the lake was gorgeous from the spa. We really enjoyed the facilities and the whole experience was ...

Good location for our needs nice bar area and speedy check in

beautiful

Staff are very polite, beautiful room view and room service was very efficient

Loved staying here. Not much personality in the room decor but this is made up by the reception/ front desk being so helpful. The concierge , if you could find them, were also helpful. The crowning glory is the gym and indoor heated pool. After a day wal

Cost, isolation, cost

Very friendly and helpful staff, clean.

Clean, comfortable very good location my room can see Tokyo Tower at the window !

Clean room, friendly staff, great location