A older Hyatt property, but location was great. Staff were really helpful and Concerige provided excellent assistance with restaurant booking and directions. The cleanliness of the room needs to be improved.

Quiet run down hotel that is at best 3 stars. The only onsen that charges a tax/ fee after our visits to a few in other parts of Hokkaido which have better onsen facilities than this hotel's onsen. Have to even bring down our own towels from the room!

Parfait

staff, rooms, breakfast

clean, comfort amd tidy

Decent hotel for the price - nice decor and reasonably spacious rooms, but still pretty cheap. Staff are also generally nice and friendly.

Location only!

Clean & simple with a good location in Northwest.

My faith in Birmingham hotels has been restored

good facilities and location